IBPS CRP Clerks XV (Customer Service Associate) Recruitment 2025 – Full Details
IBPS CRP Clerks XV (Customer Service Associate) Recruitment 2025
Institute of Banking Personnel Selection (IBPS) has released the notification for CRP Clerks XV /
Customer Service Associate (CSA) to fill vacancies across Public Sector Banks for 2026–27. Eligible
candidates can apply online from 1 Aug 2025 to 21 Aug 2025. The selection process includes
Preliminary and Main examinations, followed by document verification and provisional
allotment.
Overview
| Recruitment | CRP Clerks XV / Customer Service Associate (CSA) |
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| Conducting Body | Institute of Banking Personnel Selection (IBPS) |
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| Vacancy Year | Provisional Vacancies for 2026–27 |
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| Participating Banks |
Bank of Baroda
Bank of India
Bank of Maharashtra
Canara Bank
Central Bank of India
Indian Bank
Indian Overseas Bank
Punjab & Sind Bank
Punjab National Bank
UCO Bank
Union Bank of India
Note: SBI is not part of IBPS; it conducts separate recruitment.
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| Post | Customer Service Associate (Clerk-equivalent) |
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Important Dates
| Activity | Schedule |
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| Online Registration & Edit/Modification | 01.08.2025 to 21.08.2025 |
| Payment of Fees (Online) | 01.08.2025 to 21.08.2025 |
| Pre-Examination Training (PET) | September 2025 |
| Download Call Letter for Preliminary Exam | September 2025 |
| Preliminary Online Exam | October 2025 |
| Prelims Result | November 2025 |
| Download Call Letter for Main Exam | November 2025 |
| Main Online Exam | November 2025 |
| Provisional Allotment | March 2026 |
Eligibility Criteria
| Nationality / Citizenship | Indian citizen / as per IBPS rules (subjects of Nepal/Bhutan, Tibetan refugees, PIO categories as specified in notification). |
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| Age (as on notified cut-off) | 20–28 years (upper-age relaxations as per Government norms – SC/ST: 5 yrs; OBC (NCL): 3 yrs; PwBD: 10 yrs; Ex-Servicemen/others as per notification). |
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| Educational Qualification | Graduation in any discipline from a recognized University. Proficiency in the official language of the State/UT applied for is essential. Computer knowledge/working knowledge is desirable/required as per notification. |
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| Other Requirements | Valid Photo ID, Email ID, Mobile number; documents as per notification; biometric verification & identity verification applicable. |
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Application Fee
| Category | Fee |
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| SC / ST / PwBD / ESM | ₹ 175/- (including GST) |
| All Others | ₹ 850/- (including GST) |
Exam Pattern
| Preliminary Examination |
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| Section | No. of Qs | Time |
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| English Language | 30 | 20 minutes |
| Numerical Ability | 35 | 20 minutes |
| Reasoning Ability | 35 | 20 minutes |
| Total | 100 | 60 minutes |
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| Main Examination |
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| Section | No. of Qs | Max Marks | Time |
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| General/Financial Awareness | 50 | 50 | 35 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability & Computer Aptitude | 50 | 60 | 45 minutes |
| Quantitative Aptitude | 50 | 50 | 45 minutes |
| Total | 190 | 200 | 160 minutes |
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Note: Sectional timing and penalty for wrong answers (negative marking) apply as per IBPS rules.
Syllabus (Brief)
| English Language | Reading Comprehension, Cloze Test, Para Jumbles, Error Spotting, Fill in the Blanks, Vocabulary, Sentence Improvement. |
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| Numerical/Quantitative | Number Series, Simplification/Approximation, Data Interpretation, Quadratic Equations, Arithmetic (Percentages, Ratio, Profit & Loss, Time & Work, SI/CI, Speed & Distance, Mixture, Probability). |
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| Reasoning | Puzzles/Seating, Syllogism, Inequalities, Coding-Decoding, Blood Relations, Direction Sense, Alphanumeric Series, Order & Ranking. |
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| Computer Aptitude | Basics of Computers, Internet/Networking, MS Office, Keyboard shortcuts, Basics of Security & DB concepts (as integrated with Reasoning in Mains). |
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| General/Financial Awareness | Banking Awareness, RBI/SEBI/IRDAI basics, Economy & Budget, Current Affairs (National/International), Static GK of India, Important Schemes. |
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State/UT-wise Vacancies (As per Official Notification)
The detailed State/UT-wise & bank-wise provisional vacancies are provided in the official
notification. View them below without leaving this page. On mobile, use pinch-zoom or
download for clearer view.
Tip: You can also add a hand-typed HTML table of vacancies here once final numbers are frozen.
Documents & Guidelines
| Photo & Signature | As per size/format in notification (recent color photograph; signature; left thumb impression; hand-written declaration). |
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| Biometric/ID Verification | Biometric data may be captured; carry original Photo ID (same as used during application) to exam & DV. |
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| Reservation/Relaxation | Applicable for SC/ST/OBC-NCL/EWS/PwBD/ESM etc. as per Govt./IBPS norms with valid certificates in prescribed formats. |
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| Language Proficiency | Knowledge of the Official Language of the State/UT applied for is mandatory. |
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Important Links
